Senior/Staff/Principal Technical Writer at Kong


About the job

What You'll Do
Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates. Revise, restructure, and edit existing content to improve usability.
Work with product managers and Agile development teams to identify and define documentation deliverables.
Write deployment and configuration guides, user guides, API and command references, tutorials, walkthroughs, and best practices guides.
Develop and test scripts to automate Lua and API reference documentation.
Manage open-source and private Github repositories.
Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
Collaborate with technical support staff, field specialists, and community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
Contribute to information architecture, internal development processes, and help manage documentation development tools.

What You'll Bring
5+ years’ experience documenting highly technical software for developers and administrators.
Passion for writing documentation that improves the user experience.
Experience documenting end-to-end solutions for Enterprise users.
Familiarity with REST API concepts and functionality.
Experience working in an Agile development environment.
Experience with Git and Content Management Systems.
Flexibility in taking on new assignments and resolving customer issues.
BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.
Bonus Points
Working with open-source communities.
Writing for multi-cloud or hybrid products.
Experience with programming languages such as Ruby, JavaScript, Lua, and Go.
Experience with Jekyll site generation.
Experience with single-sourcing and Github repository management.
Experience with help systems.
Creating effective technical diagrams.
Creating short videos and GIFs.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

What is a Konger?
We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services.

We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications.

We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform.

We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values:
Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger.

Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments.

Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle.

Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact.

Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way.

Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.