Senior Program Manager, Reactor Community at Microsoft
As a Senior Program Manager, you will drive deeper community interaction with the Reactor program and amongst its members.
Key responsibilities include:
Research, plan and own community re-engagement: once someone becomes a known attendee of our programs, how do we get them to further engage with the Reactors and the broader programs and offers we have for developers?
Truly understand our constituents, both globally and regionally – by leveraging our CRM system and the local Reactor team’s knowledge of their regional ecosystems
Drive segmentation analysis of our audience and advise the broader team of how best to re-engage our customers
During the pandemic, the collegiality of Reactors events was lost in the shift to livestreaming. Create, launch and foster an online networking platform that makes sense for our community.
Drive requirements and delivery of the Reactor website and D365 instance, partnering with various counterparts (regional program managers, customer acquisition team, engineering, etc) to improve engagement and retention; optimize for SEO, search, user experience, design
Collect, design and prioritize feature roadmap for all Reactor tools and platforms (site, database, CRM, streaming platforms)
Continuously improve the tools and platforms through which we deliver the Reactor program, from customer journey to session delivery to community re-engagement
Consider options, implications and drive tools updates for “hybrid” events as we re-open Reactors to in-person as well as livestreams
Use data, experiments and customer feedback to drive growth of the community
Customer/Business Value: Actively seeks and creates opportunities for synergies across customers, partners, and internal groups to drive long-term solutions and shared roadmaps.
Partnership: Identifies and develops strategic relationships with new and existing customers, partners, or internal groups to enhance strong networks and open communications.
Delivery: Provides proven thought leadership to set the direction and approach for the delivery of one or more products, services, processes, or technologies within one division, geography, or region, by using established project, program, and process management methodologies to achieve clear and measurable outcomes for the business.
Operational Excellence: Guides workstreams toward simplification and automation to evolve processes, services, and solutions to increase agility and efficiencies, and manage costs using the required methodologies.
5+ years of experience in product management, operations and analytics, preferably targeting the developer community
Solid communication skills - ability to be both a strong writer as well as a dynamic public speaker
Passion for helping developers connect people and communities through the cloud
A self-starter that can manage and prioritize initiatives that will make our developers and platform the most successful
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Benefits and Perks
Industry leading healthcare
Savings and investments
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away