Senior Developer Relations Manager at Unity

DevRelX Jobs

24/9/2020

As a Senior Developer Relations Manager, you’re the glue that keeps the whole operation together. You’ll be coordinating Unity resources to respond to customer emergencies, working with key contacts at our customers to surface issues and product feedback, driving the constant improvement of our work, and generally making sure that our team is always on point and always on time.

This is a ‘less technical’ role within the technical support team, but a passion for learning new skills and technologies will serve you well.

This position is located in the Brighton office and reports to the Developer Relations team Manager. Travel may be up to 25% of the time.

Responsibilities
Own the technical support relationship with a selection of Unity’s highest-profile gaming customers
Escalate urgent customer issues and independently push to solutions by enlisting resources both inside and outside of the technical support team
Monitor customer satisfaction and ensure the resolution of emerging issues in real-time
Create and maintain real-time reporting of responsiveness, service quality and customer satisfaction and use the data to help drive Unity’s customer care culture
Proactively maintain excellent relations between the technical support team and other departments within Unity
Diplomatically collaborate with a wide variety of customer personalities.
Travel up to 25% of the time

Requirements
Fluent English-speaker
Top-notch social & communication skills, and a highly-proactive personality
Able to work flexible hours to engage with our worldwide organization and customer base
Able to travel both domestically and internationally
Bonus points

Previous employment in the games industry, including games services or other intersecting industries
Experience as a Technical Project Manager/Producer/Technical Account Manager in software production
Programming experience in both compiled and interpreted languages
Fluency in additional spoken languages - Russian, French, Spanish, German, Swedish, Finnish

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